Privacy Policy

Introduction

BuildHit ("we," "our," or "us") operates the BuildHit mobile application and website at buildhit.in. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

• Name, email address, phone number
• Business name, address, and professional credentials
• Profile photos and business documentation
• Government-issued ID for verification purposes
• Payment information (processed securely by third-party providers)

Automatically Collected Information

• Device information (model, operating system, unique identifiers)
• Usage data (features used, time spent, interactions)
• Location data (with your explicit permission)
• Log files (IP address, browser type, access times)
• Cookies and similar tracking technologies

User-Generated Content

• Project photos, descriptions, and reviews
• Messages and communications within the app
• Ratings and feedback

How We Use Your Information

• Provide, operate, and maintain our construction marketplace platform
• Connect contractors with clients and facilitate project matching
• Process payments and manage transactions
• Verify user identity and prevent fraud
• Send notifications about bookings, messages, and platform updates
• Improve our services through analytics and user feedback
• Provide customer support and respond to inquiries
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in these circumstances:

With Other Users

• Profile information visible to facilitate connections
• Project details and communications for active bookings
• Reviews and ratings (anonymized when requested)

With Service Providers

• Payment processors for transaction handling
• Cloud storage providers for data hosting
• Analytics services for app improvement
• Customer support tools

Legal Requirements

• When required by law or legal process
• To protect rights, property, or safety
• In connection with business transfers or mergers

Data Security

We implement industry-standard security measures:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure data centers with physical security measures
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet is 100% secure.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Location: Control location data sharing in app settings
• Cookies: Manage cookie preferences in your browser

To exercise these rights, contact us at privacy@buildhit.in or through the app settings.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately. Parents who believe their child has provided information should contact us at privacy@buildhit.in.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required for legal or business purposes.

Third-Party Services

Our app may contain links to third-party websites or integrate with third-party services. We are not responsible for their privacy practices. Third-party services we use include:

• Google Analytics for usage analytics
• Payment processors (Stripe, Razorpay)
• Cloud storage providers (AWS, Google Cloud)
• Social media platforms for sharing features

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and app, and by sending an email notification. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Information